Privacy Policy

1. Introduction

Marasi ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Please read this policy carefully. By using our Service, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Account credentials (email and password)
• Business information (shop name, address, description)
• Payment information (processed securely by third-party providers)
• WhatsApp phone number for messaging integration

2.2 Automatically Collected Information

When you access our Service, we may automatically collect:

• Device information (browser type, operating system)
• IP address and general location data
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send administrative messages, updates, and notifications
• Respond to your comments, questions, and support requests
• Enable WhatsApp messaging between shops and customers
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. WhatsApp Integration

Our platform integrates with WhatsApp Business API. When you use this feature:

• Your WhatsApp phone number is stored to enable messaging
• Message content may be processed for order management and customer support
• Voice messages may be transcribed using AI services for better service
• Messages are stored to maintain conversation history
• WhatsApp's own privacy policy also applies to your use of their service

5. Information Sharing

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our Service (payment processors, hosting providers, analytics services)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you have given explicit permission

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Secure cloud infrastructure

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our Service and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support business operations (analytics, improvements)

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze how our Service is used
• Improve our Service

You can control cookies through your browser settings. Disabling cookies may affect some features of our Service.

10. Third-Party Services

Our Service may contain links to or integrate with third-party services:

• Payment Processors: Stripe, PayPal (subject to their privacy policies)
• WhatsApp: Meta's WhatsApp Business API
• Cloud Services: AWS for hosting and storage
• AI Services: OpenAI for voice transcription and assistance

We encourage you to review the privacy policies of these third-party services.

11. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• WhatsApp: +1 (555) 185-9644