Terms and Conditions

1. Acceptance of Terms

By accessing and using Marasi platform ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms apply to all users of the Service, including shop owners, customers, and visitors.

2. Description of Service

Marasi is a multi-tenant e-commerce platform that enables merchants to:

• Create and manage online stores
• Add and manage products via WhatsApp or web dashboard
• Process orders and payments
• Communicate with customers via WhatsApp integration
• Access analytics and business insights

3. Account Registration

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Promptly update any information that changes
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

4. Shop Owner Responsibilities

As a shop owner on our platform, you agree to:

• Provide accurate product descriptions and pricing
• Fulfill orders in a timely manner
• Comply with all applicable laws and regulations
• Not sell prohibited or illegal items
• Handle customer data responsibly and in compliance with privacy laws
• Respond to customer inquiries professionally

5. Prohibited Activities

You agree not to:

• Use the Service for any illegal purpose
• Sell counterfeit, stolen, or prohibited goods
• Engage in fraudulent activities
• Harass, abuse, or harm other users
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Service
• Upload malicious code or content
• Violate any third-party rights

6. Payment Terms

The Service supports various payment methods including Stripe, PayPal, and Cash on Delivery. By using our payment processing:

• Shop owners are responsible for setting accurate prices
• Payment processing fees may apply as per the payment provider's terms
• Refunds and disputes are handled according to our refund policy
• We are not responsible for payment processing errors by third-party providers

7. WhatsApp Integration

Our Service integrates with WhatsApp Business API. By using this integration:

• You agree to WhatsApp's Terms of Service and Business Policy
• You consent to receive messages related to your account and orders
• You understand that message delivery depends on WhatsApp's service availability
• You agree not to use the integration for spam or unsolicited messages

8. Intellectual Property

The Service and its original content, features, and functionality are owned by Marasi and are protected by international copyright, trademark, and other intellectual property laws.

Shop owners retain ownership of their product content but grant us a license to display and distribute it through the Service.

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms.

10. Limitation of Liability

To the maximum extent permitted by law, Marasi shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from third-party actions
• Service interruptions or technical failures
• Disputes between shop owners and customers

11. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms. You may also close your account at any time by contacting support.

Upon termination, your right to use the Service will immediately cease. Provisions that should survive termination will remain in effect.

12. Changes to Terms

We may update these Terms from time to time. We will notify users of significant changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

13. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: [email protected]
• WhatsApp: +1 (555) 185-9644